Return & Refund Policy
Return & Refund Policy
This policy explains how to request a return, report an order problem, exchange an eligible product, and receive an approved refund for a purchase made through meralvion.com.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.
Starting a Return Request
Before sending an item back, email service@meralvion.com.
Please provide:
- Your order number.
- The name or description of the product you wish to return.
- The reason for the return.
- Relevant photographs or videos where appropriate.
- Photographs of the exterior packaging and shipping label for a damaged, incomplete, or incorrect order.
Customer support will review your request and provide the applicable instructions if the return is approved.
Return Eligibility
Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:
- Unused and in its original condition.
- Complete, unaltered, and not intentionally damaged.
- Returned with all original parts, accessories, inserts, and included materials.
- Returned in its original protective packaging where reasonably possible.
- In a condition that does not prevent reasonable inspection or resale.
Items With Order Problems
If your order arrives damaged, defective, incomplete, or incorrect, please contact customer support promptly.
Include clear photographs or video where appropriate so the issue can be reviewed efficiently.
Return Authorization
Do not automatically send merchandise to the registered company address.
Once your request is reviewed, customer support will provide the applicable return instructions when a return is approved.
Non-Returnable Items
Certain products may not be eligible for preference-based returns because of hygiene, safety, customization, final-sale designation, use, damage after delivery, or other applicable restrictions.
This does not limit any statutory rights that apply to defective, incorrect, or otherwise non-conforming goods.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return and the circumstances of the order.
If the return is based on customer preference rather than an order error, the customer may be responsible for return-shipping costs.
Where an eligible return results from a confirmed incorrect, defective, damaged, or incomplete shipment, customer support will explain the applicable resolution.
Inspection & Refund Review
Returned items may be inspected after receipt to confirm their condition, completeness, and eligibility.
We will notify you once the return review has been completed and whether the requested refund has been approved.
Refund Method
Approved refunds are normally returned to the original payment method used for the purchase whenever reasonably possible.
Refund Processing Time
Once a refund is approved, we generally process it within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time before the credit becomes visible in your account.
Exchanges
If an exchange is available for the product concerned, customer support will explain the applicable process after reviewing your request.
Product availability may affect whether a replacement or exchange can be provided.
Order Cancellation
If you need to request cancellation, contact customer support as soon as possible.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.
Consumer Rights
Nothing in this policy is intended to exclude or restrict consumer rights that cannot lawfully be excluded under applicable law.
Contact Us
Email: service@meralvion.com
Phone: 19925209490
Customer service hours: 8:00 AM – 10:00 PM Daily.