Privacy Policy
Privacy Policy
This Privacy Policy explains how information may be collected, used, disclosed, stored, and otherwise processed when you visit meralvion.com, place an order, or contact our customer service team.
About This Policy
meralvion™ is operated by Shanghai Huoketong Technology Co., Ltd.
This policy applies to information processed in connection with meralvion.com, online orders, customer service communications, and related store operations.
Information We Collect
Depending on how you use the website, we may collect information such as:
- Name and contact details.
- Shipping and billing information.
- Order and purchase information.
- Customer service communications.
- Device, browser, and website-use information.
- Information necessary for payment and fraud-prevention purposes.
How Information Is Collected
Information may be provided directly by you when you place an order, contact customer support, submit information through the website, or otherwise interact with our store.
Certain technical information may also be collected automatically through cookies, browser technologies, hosting services, analytics, and similar tools.
How We Use Personal Information
Information may be used to:
- Process and fulfill customer orders.
- Provide shipping and tracking information.
- Process returns, refunds, and order-related requests.
- Respond to customer questions.
- Operate, maintain, and improve the website.
- Prevent fraud, misuse, and unauthorized transactions.
- Comply with legal, accounting, and regulatory requirements.
Cookies & Similar Technologies
Cookies and similar technologies may be used to support website functionality, remember preferences, understand site usage, maintain security, and improve the shopping experience.
Browser settings may allow you to restrict certain cookies, although disabling necessary technologies may affect website functionality.
Service Providers & Disclosure
Information may be shared with service providers where reasonably necessary to operate the store and complete requested services.
These providers may include Shopify, payment processors, fulfillment partners, shipping carriers, technology providers, analytics providers, and professional advisers.
Shopify
Our online store uses Shopify infrastructure and services. Shopify may process information necessary to host the store, operate checkout, support transactions, and provide related ecommerce functionality.
Payment Information
Payment information is processed through Shopify and applicable payment providers.
meralvion™ does not store complete payment card numbers on its own servers.
Data Retention
Information may be retained for as long as reasonably necessary for order administration, customer service, accounting, fraud prevention, legal compliance, dispute handling, and other legitimate business purposes.
Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning access, correction, deletion, restriction, objection, or other handling of your personal information.
To submit a privacy-related request, contact service@meralvion.com.
Marketing Communications
Where marketing communications are offered and permitted by applicable law, you may unsubscribe using the method provided in the communication or by contacting customer support.
Information Security
We use reasonable administrative, organizational, and technical measures intended to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure.
Children's Privacy
The store is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.
International Processing
Because ecommerce, hosting, payment processing, fulfillment, and technology providers may operate in different countries, information may be processed outside your state, province, or country.
Changes to This Policy
We may update this Privacy Policy when our practices, services, technology, or legal requirements change.
The latest version will be published on this page with the applicable update date.
Contact Us
Privacy or data-related questions may be sent to: service@meralvion.com
Phone: 19925209490
Customer service hours: 8:00 AM – 10:00 PM Daily