Contact Us
How can we help?
Have a question about a product, an existing order, shipping, tracking, payment, a return, or a refund? Our customer service team is available to help.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate your purchase more efficiently.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Please include, where appropriate:
- Your order number.
- A clear description of the issue.
- Relevant photographs or video.
- A photograph of the shipping label and exterior packaging.
After reviewing the information provided, our team will explain the available next steps.
Before Returning an Item
Please contact customer support before shipping any merchandise back to us.
Do not automatically send returns to the registered business address. When a return is approved, customer support will provide the applicable return instructions.
Response Time
We aim to respond to customer inquiries as promptly as reasonably possible during our published service hours.
Some matters, including payment-provider investigations, carrier investigations, or detailed return reviews, may require additional time.