FAQ
Frequently Asked Questions
Find helpful answers about meralvion™, ordering, payments, shipping, tracking, returns, refunds, and customer support.
Who operates meralvion™?
meralvion™ is owned and operated by Shanghai Huoketong Technology Co., Ltd. The store operates online through meralvion.com.
What does meralvion™ sell?
meralvion™ offers a selection of practical everyday lifestyle products intended for modern routines, personal use, home organization, and daily convenience.
Are product images and descriptions accurate?
We make reasonable efforts to present products clearly and accurately. Minor differences in packaging, finish, color, or appearance may occur because of screen settings, production batches, and manufacturing tolerances.
How do I contact customer support?
Email service@meralvion.com or call 19925209490. Customer service hours are 8:00 AM – 10:00 PM Daily.
How do I place an order?
Select the product you would like to purchase, choose the available options, add the item to your cart, and follow the checkout steps.
How long does checkout take?
Checkout time varies depending on your selected payment method, shipping information, and whether additional payment verification is required.
What payment methods are accepted?
The payment methods currently available for your order are displayed during checkout. Available methods may vary by location and payment provider.
Is payment information secure?
Checkout is processed through Shopify and applicable payment providers using security measures designed to protect transaction information.
How much does shipping cost?
Available shipping methods and charges are displayed during checkout before payment is completed.
When will my order be processed?
Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.
How long does U.S. delivery take?
Standard U.S. carrier transit time is generally estimated at 10–15 business days after dispatch. Processing time is separate.
Where are orders shipped from?
Shipping origin may vary depending on inventory location, fulfillment arrangements, destination, and product availability.
Will I receive tracking information?
When tracking is available, tracking information is normally provided after your order has been dispatched.
What should I do if tracking stops updating?
Carrier tracking may sometimes remain unchanged while a parcel is in transit. If there is an unusual delay, contact customer support with your order number.
What if tracking says delivered but I cannot find my package?
Check the delivery location, household members, building staff, neighbors, and the local carrier where appropriate. If the parcel remains missing, contact us promptly.
Can I change my shipping address?
Contact us as soon as possible. Address changes cannot always be completed after an order has entered fulfillment or has been dispatched.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in our Return & Refund Policy.
How do I request a return?
Contact service@meralvion.com before sending an item back. Include your order number, the product concerned, and the reason for your return.
Where should I send my return?
Do not automatically send merchandise to the registered company address. Customer support will provide the applicable return instructions after reviewing your request.
Who pays for return shipping?
Return-shipping responsibility depends on the reason for the return and the conditions described in the Return & Refund Policy.
How long does an approved refund take?
Approved refunds are generally processed within 5–10 business days after approval. Your bank or payment provider may require additional time before the credit appears.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the item, packaging, and shipping label where appropriate.
Our customer service team is here to assist.
Email service@meralvion.com or call 19925209490. Customer service hours are 8:00 AM – 10:00 PM Daily.